Overpayments

When a New Zealand benefit or pension being paid in Jersey/Guernsey is overpaid you will need to advise the client:

• the reason for the overpayment
• the amount of the overpayment
• their review and appeal rights and
• the relevant section of the legislation or article of the agreement

The overpayment can be recovered by regular deductions from any New Zealand benefit or pension that the client is receiving.

If the client is no longer receiving a New Zealand benefit or pension the Jersey/Guernsey authorities may be able to assist to recover the overpayment from any current Jersey/Guernsey pension payments.

If the client is no longer receiving any benefit or pension they will need to make arrangements to repay the debt themselves.

If a client applies for a review or appeals a decision on the establishment of a debt or the rate of recovery, recovery action will be suspended until the outcome of that review or appeal is known.

For more information contact International Services or see:

• Reviews and appeals
• Debt management [no link find out why]