Advising a client about a pre-benefit activity

When a client is assigned a pre-benefit activity, they must be advised of:

• their obligations relating to the pre-benefit activity
• the timeframe for completing the assigned pre-benefit activity
• the consequences of failing to complete the assigned pre-benefit activity

When MSD assigns a pre-benefit activity as part of the application, confirmation must be provided of:

• a client's date of first contact
• the date a client must complete the application by, including any assigned pre-benefit activity and the consequences of not doing so and
• review rights for the pre-benefit activity