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Pre-benefit requirements : Contents

Timeframes for assigning and completing an activity

A pre-benefit activity must be available for and assigned to a client to undertake no later than 10 working days after their date of first contact.

However the client may choose to undertake the activity later than the first date it is available, as long as the activity is completed within 20 working days of their date of first contact.

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Any day of the week other than:

Legislation

The date a client first contacts us to request financial assistance is their date of first contact. A client may contact the Ministry of Social Development at any time, through various methods e.g. at reception in a service centre, via telephone through one of the contact centres, or in writing.

Clients may also apply for financial assistance online.

For more information see: