Recompliance (13-week non-entitlement period)

A client or partner can complete certain activities to get a provisional benefit if they have a 13 week non-entitlement period due to:

• leaving a job voluntarily
• losing a job through misconduct
• having a grade 3 sanction imposed or
• refusing an offer of suitable employment

If a client or partner wants to recomply, you must make a 6 week approved activity or programme of activities available to them at the earliest opportunity.

There is no waiting period before an approved activity can start, after a sanction has been imposed.

The client or partner must undertake an approved activity for a continuous period of 6 weeks or until the 13 week non-entitlement period ends (whichever is the earlier). This can be through:

• satisfactory participation in a 6 week approved activity or programme of activities
• satisfactory participation in full-time employment or
• part-time employment (in the case of clients with part-time work obligations)

Note that for clients with full-time obligations the 6 week approved activity should be full-time, and for clients with part-time obligations it should be part-time.

If a client or partner fails their obligations for a third time, and the third failure is a social obligation failure, then the 6 week recompliance activity you require the client or partner to complete will be different.

In this situation it may not be appropriate to require the client or partner to complete a 6 week approved activity that is focused on work outcomes, so a programme of short-term approved activities may be more appropriate for the client or partner.

For more information see:

• Failing a social obligation

Here are some examples that may be a suitable 6 week approved activity for the client or partner:

• Employment and Work Readiness Assistance
• Wage subsidy
• Work confidence and motivation assistance

Note this list is an example only, an approved activity (or programme of suitable activities) should be relevant to the obligations failure and be fair and reasonable.

If there is not an appropriate 6 week approved activity available, consider establishing a programme of suitable activities.

For more information see:

• Recompliance programme example

For when to grant or increase the benefit, see:

• Provisional benefit and end of non-entitlement period

For what to do if a client or partner cannot recomply see:

• Unable to recomply

For more information see:

• Recompliance for work obligation failures - partners
• Recompliance for social obligation failures
• Recompliance for drug test obligation failures - partners
• Recomplying more than one failure