Resuming suspended or expired benefit

If a client has a suspended or expired benefit, they will not be sent the 'initial notice to reapply' letter. This is because they are not currently getting a benefit.

For more information see:

• Notice to clients with sanctions, suspended or expired benefit

If a client's Sole Parent Support is resumed during the notice period MSD must advise the client about their upcoming expiry date and what they need to do to complete the 52 week reapplication before their expiry date.

MSD should consider whether the client will be able to complete the reapplication process before their expiry date and if an extension may be appropriate.

If a client makes contact to have their benefit resumed on or after their expiry date and does not have an exceptional circumstance for not reapplying, their benefit must be manually cancelled from their expiry date. If the client still needs Sole Parent Support, they will need to reapply as a new applicant. The client will be subject to the usual commencement date rules, including the initial stand-down.

Note if the resumption date of the client's benefit would have been before their expiry date, but due to their circumstances the client was unable to complete the 52 week reapplication process before the expiry date, MSD will consider whether the client had exceptional circumstances.

For more information see: