Backdating where a lower rate was appropriate - at review

You may consider backdating to an earlier date if you are satisfied that a lower rate was appropriate because:

• all necessary information to calculate a new rate of Income Related Rent as at that earlier date has been received and
• that information is accurate and
• where it was unreasonable to expect the information to have been provided earlier

Before issuing a refund, you must confirm with the client's housing provider whether the client has paid the previously calculated rate of rent over the refund period. You then need to decide whether to issue the refund to the tenant or housing provider.

For more information see:

• Deciding who the refund should be paid to

The refund period is from:

• the start date of the tenancy, but cannot be any earlier or
• the date that full and correct information was subsequently provided or
• the rent charge date following the date the change in circumstance occurred

The refund period is to the day prior to the rent effective date that the correct rate of Income Related Rent was applied.

Note a manager client service delivery or service manager client service support must approve all refund decisions over $3000.