Appeal Authority process

Step 1. Client's application for appeal is sent direct to the Social Security Appeal Authority.

Step 2. The Social Security Appeal Authority advises the appropriate MSD Appeals officer.

Step 3. Appeals officer advises and obtains relevant information from the business unit or office that made the original decision.

Step 4. Appeals officer completes report in accordance with the relevant regulations under the Public and Community Housing Management Act 1992 and Part 7 Reviews and appeals of the Social Security Act 2018.

Step 5. The Social Security Appeal Authority sets a hearing date. The hearing can be heard in person or on papers only. The MSD appeals officer or solicitor will represent MSD at the hearing. The staff member who made the original decision may be required to give evidence.

Step 6. The Social Security Appeal Authority will advise MSD and the client of the outcome.

Step 7. The appeals officer will advise the appropriate staff member of any benefit action to be taken.