Exceptional circumstances for reapplication

If a client has an exceptional circumstance that affects their ability to reapply or contact MSD before their expiry date, they may be granted an extension on or after the expiry date to complete their reapplication.

An extension may be granted for up to 20 working days starting on their expiry date, on the condition that the client completes their reapplication within the extension period.

A situation or event is considered to be an exceptional circumstance when it:

• is unforeseen, out-of-the ordinary and could not be planned for, and
• is beyond the client's control, and
• sets the client apart from others in a similar situation, and
• happened at any time during the client's notice period

MSD may request evidence of the client's exceptional circumstances. The evidence required depends on the reason of the exceptional circumstance of the client.

If a client does not complete the reapplication process within the extension period or no longer qualifies for Jobseeker Support, their benefit will be cancelled from the expiry date. The amount of benefit (including any Extra Help) that was conditionally paid during the extension period must be established as a debt.

The following exceptional circumstances can be accepted:

• Unforeseen hospitalisation
• Seriously sick or injured
• Bereavement of immediate family
• Victim of violent crime (including family violence)
• Other exceptional circumstances

If the client does not complete their reapplication within the extension period, or were not granted an extension, they must apply as a new applicant if they still need Jobseeker Support. Their expired benefit must be cancelled from the expiry date before they can be granted Jobseeker Support as a new applicant.

The client will be subject to the usual commencement date rules, including the initial stand-down.

For more information see:

• Commencement date
• Initial stand-down

Note if the client advises they want to apply for Jobseeker Support as a new applicant and completes the reapplication form, MSD can use their reapplication form as their new application.