Situations where extensions can be given

Generally, all clients (and partners, if any) getting Jobseeker Support need to complete the reapplication process before their expiry date.

If a client does not complete the reapplication process before their expiry date their Jobseeker Support will stop, as they will no longer be entitled to get it.

There are limited situations where a client may complete the reapplication process on or after their expiry date and have their Jobseeker Support regranted. These are:

• when a client makes contact to reapply before their expiry date but the reapplication process cannot be completed before the expiry date through no fault of the client
• when a client has an exceptional circumstance that has affected their ability to reapply or contact MSD before their expiry date.

For more information see:

• Contact made but reapplication not completed before expiry date
• Exceptional circumstances for reapplication

If the client does not qualify for an extension but still needs Jobseeker Support, they must apply as a new applicant. Their expired benefit must be cancelled from their expiry date before they can be granted Jobseeker Support as a new applicant.

They will be subject to the usual commencement date rules, including the initial stand-down.

For more information see:

• Commencement date
• Initial stand-down

Note if the client advises they want to apply for Jobseeker Support as a new applicant and completes the reapplication form, MSD can use their reapplication form as their new application.