Client requests a transfer

A client in social housing may have a change in circumstances and let us know that the current property no longer meets their housing needs (requirements). The client may request a transfer to a more suitable property.

When a client requests a transfer, the Social Allocation System (SAS) is used to assess their need and priority for 'other' social housing and confirm their housing requirements.

When a client is assessed as at risk (priority A) or as having a serious housing need (priority B) they will be identified as a transfer client and added to the register. Transfer clients will be matched and referred to suitable properties in the usual manner and according to their priority.

For more information see:

• Register management and referrals

If these clients still want to move, they may have entitlement to other assistance to support a move to the private sector. You should consider referring them to the Housing Options seminar.

For more information see:

In some situations, a social housing provider may be able to accommodate the tenant's need to move by transferring them to a more suitable property. The client will need to discuss this with their housing provider.

For more information see:

• Housing provider requires tenant to transfer

When a Kāinga Ora tenant transfers to a community housing provider, the tenant no longer qualifies to the Income Related Rent grandparenting provisions.

For more information see:

• Social housing Income Related Rent
• Clients getting grandparented rate of Income Related Rent

A client can apply for a Review of Decision when they have received formal notification of (and do not agree with) the outcome of assessment of eligibility for 'other' social housing.

• Assessment of eligibility
• Review and Appeals