Period of the backdate
If the client meets the criteria, you can consider backdating to any earlier date you consider the client would have applied had they been able to. This may be between:
- the start date of the tenancy (the commencement of the tenancy), but cannot be any earlier and
- the date that full and correct information was subsequently provided
A refund must be issued for the period from the date you decide to backdate to and to the day before the last rent effective date.
