Notice to clients with a suspended or expired benefit

If a client has a suspended (except for a grade 2 sanction) or expired benefit, they will not be sent the 'initial notice to reapply' letter. This is because they are not currently getting a benefit.

If a client's Jobseeker Support is resumed during their notice period, MSD must advise the client about their upcoming expiry date and what they need to do to complete the reapplication process before their expiry date.

MSD should consider whether the client will be able to complete the reapplication process before their expiry date and if an extension may be appropriate.

Note for clients whose benefit is resumed before the 'reminder to reapply' letter is due to be sent, will be sent this letter 10 working days before their expiry date.